Lifetime Warranty

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Lifetime Limited Warranty

For the lifetime of your Okana Eyewear glasses unless otherwise noted, our Lifetime Limited Warranty covers manufacturers defects in materials, components and workmanship for full life that the original purchaser or gift recipient owns their sunglasses.  Materials include frames, lenses, and lens coatings.  Components include hinges, screws and nose pads.  Workmanship includes assembly. *Shipping/Processing Fees apply.

 

Accidental Damage Protection

We know that occasionally life happens. No matter how careful you are with your favorite pair of sunglasses, it is inevitable that you may scratch a lens or break a frame.  That is why we include accidental damage protection that covers accidental breakage as well as scratched lens replacement.  

One of the pillars of our service is replacing your sunglasses quickly and efficiently to get you back into your favorite pair of sunglasses without breaking the bank. This means if some unfortunate event befalls your shades we will happily replace or repair your sunglasses under our Accidental Damage Protection plan. Some limitations are included and listed below.
*Shipping/Processing Fees apply.

 

Eligibility

In order to be eligible for the Lifetime Warranty you must purchase your Okana sunglasses from an Okana Eyewear Authorized Dealer. A photo of the product that clearly identifies the make, model, and defect is required. Okana Eyewear reserves the right to request additional photos of your product and/or request the product to be shipped to our corporate office at customers expense. 

Whats not covered?

  • Lost or stolen items
  • Normal wear and tear (minor scuffs to the frame)

How to Submit a Claim

All warranties are handled directly through Okana Eyewear by submitting your warranty claim on our website. The warranty process is quick and easy to complete and *most claims can be handled online by uploading a photo to our website. In the event that the model and/or color of your sunglass is not available at the time you submit your claim you will have the option to choose another model or color of equal or lesser value as your replacement. Upon receiving your warranty replacement, the warranty will transfer to the new pair of sunglasses. Warranty is valid in the Continental USA and US Territories. *Shipping/Processing Fees apply.

*Fees

*Shipping/Processing Fees of $19.99 for warranties shipped within the USA. For International Shipments we will provide you a quote for the Shipping/Processing Fee based on your location. Duties and/or taxes may apply depending on the location we are shipping to.